Hospitality Operations Management - 4189 Words

Hospitality Operations Management Operations management concerns with managing of resources that directly produce the organization’s service or product. These resources are brought together by a series of processes so that they are utilized to deliver the primary service or product of the organization. Thus, operations is concerned with managing resources through transformation processes to deliver service or products. (Rowbotham, Galloway and Azhashemi, 2007) Since the mid-1980s, the rate of growth of major service sector categories as hospitality services, has been approximately double that of other industries (Daley et al., 1998). Due to the unique characteristics of service operations, such as heterogeneity, inseparability,†¦show more content†¦Information Technology such as Property Management System (PMS) can assist operations managers in collecting guest information in regards to the daily occupancy and number of rooms that have breakfast inclusive. This will benefit forecast the capacity in an effective and efficient way. There is no doubt that better capacity decisions can be made if the demand can be forecast accurately (Betts et al., 2000). Operations managers can better organize staff and equipment, which will enhance the service operations. However, there are still limitations in using the occupancy forecast in predicting the demand in breakfast time of Ava Restaurant, as operations managers are unable to accurately predict the demand of breakfast from walk-in customers. In order to solve the problem of unexpected demand in the breakfast period, the adoption of advance booking is recommended. The hotel can encourage customers to make reservations prior to breakfast time in order to enjoy discounts. Harrison (1993, p. 130) states, â€Å"Demand may be managed through the encouragement of non-peak purchasing through pricing and promotional activity†. As a result, operations managers have a better forecast in anticipation for the actual service operation. A balance of supply and demand can be managed effectively; consequently high service quality and efficient operation can still be maintained, even during the peakShow MoreRelatedHospitality Operation Management : London3631 Words   |  15 PagesHOSPITALITY OPERATION MANAGEMENT Hospitality operation management can be well-defined as one of classification of transmitting the contribution that can be resources, products, services into an necessary output as in goods and better performance of services and healthier utilization of assets by going through some of the management process such as planning, controlling, forming and accomplishing them for a business s strategy in hospitality. INTRODUCTION Mandarin Oriental Hyde Park, London is inRead MoreHospitality: Management and Beverage Operation Essay1176 Words   |  5 Pagesan international food and beverage operation so important? Discuss this by using a system, or process, or method and/ or technique In the hospitality industry, managing the diversity of international food and beverage operation which is important from a food and beverage manager’s perspective can improve the quality of the hospitality services, reduce high turnover in hospitality management and make more profit from the food and beverage operation. Hospitality workforce is consisted of diverseRead MoreThe Food And Beverage Management1506 Words   |  7 Pagesand beverage management is very significant function for each and every hospitality organization. The current research report focuses on the food and beverage operation management (Heizer and et al, 2009). The whole research report is based on case study of Queens Head restaurant and its food and beverage management. The current study includes the assessment of the operation system and its effectiveness for organization. Further, it focuses on the critical appraisal of the operation planning andRead MoreOperations Management : A Transformation Proces s923 Words   |  4 PagesOperations management is defined as the management of the transformation process that uses input into products and services, thus adding a value to the customer. It designs, oversees, controls and improves productive systems for getting work done and a systematic development and control of the processes. As a part of the overall process, requirements and feedback from customers are used to adjust factors in the transformation process, which may in turn alter inputs (Russell and Taylor, 2014). TheRead MoreOperations Management in Hotels2198 Words   |  9 PagesSERVICE OPERATIONS MANAGEMENT IN HOTELS-AN APPROACH TOWARDS QUALITY AND COMPETITIVENESS Introduction There is a growing body of literature that examines the impact that operations management has on the expectations and perceptions of customers as preliminary stages for creating customer loyalty (Armstrong et al, 1997, Johnston, 1999, Becker and Murrmann, 1999, Brady et al, 2001, Hope and Potter, 2006, and Hill, 2005). Therefore, the main purpose of this research project is to introduce the conceptRead MoreUnderstanding Operation Management Issues Of Blackberry Hill Farm3349 Words   |  14 Pagesto recognizing and understanding operation management issues in Blackberry Hill Farm. It will focus on concept and theories of operation management, especially capacity management, staff management and design process and product/service. After applying and critically analyzing the major issue as well as other related issues and causes, the report will provide suggestions and solutions for the farm’s operation management. Given from this case, capacity management plan can help to solve out the problemRead MoreHotel Management : Hotel And Hospitality Management1241 Words   |  5 Pagesday to day management of the hotel and its staff. They are commercial accountability for the budgeting and financial management, planning, organising and directing all of the many hotel services. This includes front of-house(reception, concierge, reservations), food and beverage operations and the housekeeping. However the hotel managers usually have charge of specific areas and units within the business(guest services, accounting, marketing) this is what makes up the general management team. Requirements:Read MoreMgt3610 Baruch Outline2686 Words   |  11 PagesBaruch College Zicklin School of Business - Department of Management Dr. Jonatan Jelen COURSE INFORMATION SHEET MGT 3121 Fall 2011 Course Title: Service Operations Management Course Number: MGT 3121 (UFA – CRN 1077), Fr 6:05-9:00 p.m.; room VC 9-150 Name of Instructor: Dr. Jonatan Jelen Department: Management Phone: 917-340-8250 (use for emergencies only!) Office: TBA Office Hours: Fr 5-6 p.m. E-Mail: Jonatan_Jelen@baruch.cuny.edu Course Description (Catalogue):Read MoreResponsibilities Ad Qualification Requirements Of Hospitality Staff Essay713 Words   |  3 PagesA discussion of the roles, responsibilities ad qualification requirements of hospitality staff (AC 2.2) A Hotel Receptionist or Front Desk Staff is a person who welcomes guests to a hotel and makes them feel at home throughout their stay. A Hotel receptionist or Front Desk Staff make reservations for guests and also deal with guest request whist staying at the hotel. They provide a friendly and welcoming environment. They should be able to present options, alternatives and choice to guests whilstRead MoreWala1046 Words   |  5 PagesA Hotel And Restaurant Management Career Might Be For You Leave a comment  » A career in hotel and restaurant management might be for you if you like to make important decisions, hire staff and run the day to the day operations of your business. It might sound like fun stuff but it is hard work. As a manager, you will be the first one to arrive and the last one to leave. All responsibility will fall on you. The perks of being in hotel and restaurant management business, however, can be great